Shipping & Returns
At rosmonpetstore, we want to make sure your order reaches you quickly and safely. This Shipping Policy outlines how we process, ship, and deliver your orders.
1. Order Processing
Orders are processed within 1–2 business days.
Orders placed after 2:00 PM, on weekends, or public holidays will be processed on the next business day.
You will receive a confirmation email or SMS once your order has been processed and shipped.
2. Shipping Areas
We ship to all major cities and regions within USA.
International shipping is available to selected countries. Please contact us to confirm availability before placing an international order.
3. Order Tracking
Once your order is shipped, you will receive a tracking number by email or SMS. You can use this number to track your order on the courier’s website.
4. Packaging
We use safe and secure packaging to ensure that your items arrive in excellent condition. In case of damage during delivery, please notify us within 48 hours of receiving the package.
5. Delays & Issues
We are not responsible for delays caused by:
Incorrect or incomplete shipping information
Courier company delays
Weather conditions or natural events
If you experience any issue, please contact us immediately with your order number
7. Contact Us
For any questions or concerns regarding your shipment, reach out to us at:
Email: support@rosmonpetstore.com
WhatsApp/Phone: +1 289 9462994
Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM